Privacy Policy

1. Introduction

Welcome to Loyal Studio ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, and password (if you create an account)
• Order information: shipping address, billing details, and order preferences
• Pet photos: images you upload for portrait creation
• Communications: messages you send us via contact forms or email

2.2 Information Automatically Collected

• Device and usage information: browser type, operating system, and pages viewed
• Log data: IP address, access times, and referring websites

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Create and deliver your pet portraits
• Communicate with you about your orders
• Send transactional emails (order confirmations, shipping updates)
• Improve our services and website functionality
• Prevent fraud and ensure security

4. Your Photos and Generated Artwork

4.1 Your Original Photos: Private by Default

We only use your uploaded photos to create your artwork and operate/support the service. Your original photos are:

• Processed privately and temporarily for order fulfilment
• Stored as needed to provide download access and customer support
• Never sold to third parties
• Never used for marketing or promotional purposes

4.2 Generated Artwork: Portfolio and Marketing

We may use the generated artwork (the portrait output created by our service) for portfolio display, social media, website galleries, and promotional materials. This helps us showcase our art styles and improve the service.

You can opt out at any time by emailing loyalstudio.ltopbb@gmail.com with your order number. We will remove your portrait from any marketing use within a reasonable timeframe. See Section 7.3 of our Terms of Service for full details.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third-party services that help us operate (e.g., payment processors, shipping providers)
• Legal requirements: When required by law or to protect our rights

We do not sell your personal data to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure encryption for data transmission
• Access controls and authentication systems
• Regular security assessments

However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your data only as long as needed for fulfilment, support, and legal/accounting purposes. You can request deletion.

• Photos: Retained only as long as needed for fulfilment and support
• Order records: Retained for accounting and legal requirements (typically 7 years)
• Account data: Retained until you request deletion

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent where we rely on consent

To exercise these rights, contact us at loyalstudio.ltopbb@gmail.com or use our data deletion request form.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in
• Analyse website performance

You can control cookies through your browser settings.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.